Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any original packaging included, and accompanied by proof of purchase.
To start a return, please contact us at avumelle@gmail.com.
If your return is approved, we will provide instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.
For any return-related questions, please contact us at avumelle@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final sale items
If you have questions about a specific item, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
The item must be in the same condition that you received it, unused, with original packaging and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at avumelle@gmail.com.